FAQs

Southlake Medical Center: Your Questions Answered on Care Options

Discover Essential Information for Your Medical Visits

Operating Hours: When Can You Visit Us?

Hours of operation are from 8am-8pm, Monday-Saturday & 12pm-8pm on Sunday’s.

Insurance Acceptance: Will Your Plan Cover You?

We are participating providers with most major insurance plans, however, if your insurance carrier isn’t listed, please call us and we can confirm by phone. In the event that we do not participate with your health insurance plan, we can provide you with the proper medical documentation of your visit to submit your claim directly to your US based insurance carrier.

Payment Policies: Understand Your Options

We will submit claims to those insurance companies that we participate with on your behalf for payment. Co-payments are due at the time of your visit. Any claims that are unpaid by your insurer are ultimately your responsibility. We accept cash, credit card, and debit cards.

First Visit Essentials: What to Bring

Please bring your current insurance card, driver’s license, or photo ID along with any important medical information. Also be prepared to let our staff know your medical history, current medications and medication allergies.

No Appointment Needed: Walk-In Care Available

No, we are a walk-in facility with no appointments necessary. We make our service available on your schedule, not ours!

Local Referrals: Getting You the Right Care

For medical problems requiring specialty follow up care, we will refer and assist you in accessing needed follow up with local specialists that we know and trust. If you have received prior specialty care we will coordinate follow up with that physician, send them pertinent medical records and test results and provide you with your digital x-rays on CD if needed. Most common examples of these referrals include: orthopedics, ophthalmology, surgery, ENT, dermatology and OB/Gyn.

For additional answers to commonly asked questions, call our Southlake office today at (817) 774-9704.

“Amazing Bedside Manners”
“What a great find. The front desk girl was very helpful and courteous. Dr. McInnerney has amazing bedside manners and professionalism.”

- Carla C.
“The Service is Fast”
“The staff and doctor are always very nice and pleasant to interact with. The service is fast, and the times you get when you sign in online are surprisingly accurate. The facility is clean, bright, and in a convenient location.”

- Robert G.
“Really Knowledgeable”
“I was seen by Keith and he did a thorough exam and diagnosed me right away. He gave me clear instructions and was really knowledgeable. I couldn’t have had a better experience.”

- Eric F.
“Impeccable Facilities”
“This is how urgent care should be. Courteous staff, impeccable facilities, and as their name says - Fast. Thank you staff at Better Faster for taking care of me and my family!!!”

- Michael S.
“Amazing!”
“LOVE LOVE LOVE this place & Dr. Keith. We have seen him multiple times & he is amazing! This is the only urgent care we go too & would recommend it to everyone.”

- Nicole G.
“Knowledgeable & Professional”
“The team was very knowledgeable and professional. It’s not often when places are busy that the staff takes so much time. Thanks to Kristina and the rest of the Staff.”

- John J.
“I Felt Comfortable”
“The nurse and PA were both personable and I felt comfortable, even though I personally felt icky. They explained everything they were doing, shared local resources with me, knowing I was new to the area.”

- Laura K.
“I Was Impressed”
“I was impressed with how quickly I was seen and the thoroughness of the doctor. The doctor was honest, caring, and informative.”

- Mary R.

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Urgent CARE YOU CAN TRUST

Convenient Online Check-In
Skip the wait and check in from the comfort of your home or on the go. Our easy-to-use system helps streamline your visit for a faster, smoother experience.
Excellent Customer Service
Our team is dedicated to making every interaction positive and helpful. We’re here to listen, support, and ensure you feel cared for every step of the way.
Comprehensive Medical Solutions
From diagnostics to treatment, we offer a full range of healthcare services under one roof. Our expert staff works collaboratively to provide personalized care for every patient.
Comforting & Friendly Environment
We’ve created a warm, welcoming space where you can feel relaxed and at ease. Our staff goes the extra mile to make sure your visit is as comfortable as possible.
State of the Art Technology
We invest in the latest medical technology to deliver accurate, efficient, and advanced care. This allows us to better diagnose and treat our patients with precision.

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